Merchants
17 articles
Account
Guides on how to mange your Paynt account
- FeesThis article provides a breakdown and overview of all account related fees.
- Bank account changeThis article explains how to request a change to your settlement bank account and what information is required, depending on your business location.
- Adding new usersThis article explains how to request access for additional users to your merchant portal.
- Amending Signatory DetailsThis article explains how to request changes to authorised signatory details on your account and the requirements to complete the process.
- Updating Business InformationThis article explains how to request changes to your business details and the information required to complete the process.
- How To Change Or Reset Your PasswordThis article explains how to change or reset your Paynt Portal password.
- Two Factor Authentications/2FAThis article covers all things to do with 2FA from set-up to basic troubleshooting.
- Terminations/Account ClosureThis article explains how account terminations work and what to expect if your account is closed.
- Account Holds/Suspensions & Account ReinstatementThis article explains when an account may be suspended and what this means for your processing activity.
Settlements, Transactions & Reports
Guides on anything relating to payouts and transactions
- Payout & Settlement TermsThis article explains how your settlement schedule works, when funds are paid out, and how holds can affect payout timing.
- Payout & Settlement ReportsThis article explains the types of payout and settlement reports available in the portal and how to access them.
- Transactions ReportsThis article explains how to access and download transaction reports from the portal.
- Rolling ReservesThis article explains what a rolling reserve is, how it works, and where you can view it in the portal.
- What Is A Chargeback And What Are Its FeesThis article explains how chargebacks work, who initiates them, and the fees that may apply during the dispute process.
- How To Dispute A ChargebackThis article explains how the chargeback dispute process works, how you will be notified, and what is required if you choose to challenge a chargeback.
- Payout QueriesThis article addresses common questions relating to payout timing and settlement discrepancies.