Merchants
17 articles
Account
Guides on how to mange your Paynt account
FeesThis article provides a breakdown and overview of all account related fees.
Bank account changeThis article explains how to request a change to your settlement bank account and what information is required, depending on your business location.
Adding new usersThis article explains how to request access for additional users to your merchant portal.
Amending Signatory DetailsThis article explains how to request changes to authorised signatory details on your account and the requirements to complete the process.
Updating Business InformationThis article explains how to request changes to your business details and the information required to complete the process.
How To Change Or Reset Your PasswordThis article explains how to change or reset your Paynt Portal password.
Two Factor Authentications/2FAThis article covers all things to do with 2FA from set-up to basic troubleshooting.
Terminations/Account ClosureThis article explains how account terminations work and what to expect if your account is closed.
Account Holds/Suspensions & Account ReinstatementThis article explains when an account may be suspended and what this means for your processing activity.
Settlements, Transactions & Reports
Guides on anything relating to payouts and transactions
Payout & Settlement TermsThis article explains how your settlement schedule works, when funds are paid out, and how holds can affect payout timing.
Payout & Settlement ReportsThis article explains the types of payout and settlement reports available in the portal and how to access them.
Transactions ReportsThis article explains how to access and download transaction reports from the portal.
Rolling ReservesThis article explains what a rolling reserve is, how it works, and where you can view it in the portal.
What Is A Chargeback And What Are Its FeesThis article explains how chargebacks work, who initiates them, and the fees that may apply during the dispute process.
How To Dispute A ChargebackThis article explains how the chargeback dispute process works, how you will be notified, and what is required if you choose to challenge a chargeback.
Payout QueriesThis article addresses common questions relating to payout timing and settlement discrepancies.