Payout Timing
Daily and Weekly settlements: are typically processed before 12:00pm but may be processed as late as 4:00pm (UK time).
Next Day Settlement (NDS): are typically processed before 2:00pm but may be processed as late as 4:00pm (UK time).
If funds have not been received after 4:00pm (UK time) on the expected payout day, please contact support.
Receiving Less Than Expected
If your payout amount is lower than anticipated, this may be due to:
Negative balance deductions
Any existing negative balance on your account will automatically be deducted from your settlement.
Wire transfer fees
A wire fee (typically £0.25, but may vary depending on your bank) may be applied.
High-Risk Registration Fees
Visa and Mastercard apply annual high-risk registration fees to certain merchant categories. These fees cover compliance, monitoring, and administrative requirements set by the card schemes.
Missing Transactions
If you believe transactions are missing:
Reconcile your settlement statement with your End of Day (EOD) report.
Compare the total transaction amounts and gross values.
If you identify a discrepancy, forward the details to our team, including all relevant supporting information, so we can investigate promptly.
If the difference remains unclear, please contact support with full details of the discrepancy.
Not Receiving Payouts
If you are not received payouts:
Contact support for clarification.
Check for any recent emails from:
If you have received communication from these teams, please respond promptly. Addressing any outstanding queries, this will help ensure a fast resolution and release of funds.
If you have questions, please contact [email protected] or reach out in our live chat for assistance.