Overview
A rolling reserve is a percentage of your gross sales temporarily withheld to cover potential chargebacks or refunds. The withheld funds are held in a non-interest-bearing account for a defined period, typically 90 to 180 days, and are then released back to you.
This timeframe reflects the period (up to 180 days) during which a cardholder may initiate a chargeback.
A rolling reserve is not a fee. The funds remain your money and are returned after the agreed reserve period. The reserve impacts cash flow only and does not affect your pricing or processing fees.
Viewing Your Rolling Reserve
To view your rolling reserve:
Navigate to the Statements section of the portal.
Above your statements, you will see:
The reserve balance
The date the funds were held
The different currencies held
The release of rolling reserve funds will be reflected on the corresponding settlement statement.
If you have questions, please contact [email protected] or reach out in our live chat for assistance.