Requesting Termination/Account Closure
If you would like to close your account:
Please contact us by email at [email protected] or by phone at +44 20 4586 7499 to begin the process, we may request the reason for termination to help improve our services. Our team will then complete the necessary checks before closure making sure to keep you updated during this process.
Once termination is complete:
You will receive a confirmation letter or email
You will receive instructions for returning any terminals
(please note terminated accounts cannot be reinstated)
Paynt Initiated Terminations
In some cases, accounts may be terminated without a request from you. If this occurs:
You will receive formal communication outlining the termination
A termination letter will be issued
Funds may be held for up to 180 days to cover the chargeback window
After the hold period ends, the account will be reviewed and any remaining funds will be released. During this window If a bank account change is required during this period, please reach out to the team, who will be happy to assist.
(please note terminated accounts cannot be reinstated)
If you have questions, please contact [email protected] or reach out in our live chat for assistance.