This article explains how to change or reset your portal password, depending on whether you can currently access your account or not.
Changing Your Password While Logged In
If you are logged in to the portal:
Select the profile icon in the top-right corner.
Choose Profile.
Scroll to the Password section.
Enter your current password, then enter and confirm your new password.
Save the changes.
Once confirmed, your new password will be active immediately.
Resetting Your Password from the Login Screen
If you are unable to log in:
Select Forgot password on the login screen.
Follow the on-screen instructions.
You will receive an email containing a password reset link.
Use the link to set a new password.
Return to the login screen and sign in with your new password.
Contacting Support
If you do not receive the password reset email or are still unable to log in after resetting your password, please contact [email protected] or reach out in our live chat. Our support team can resend the reset email and provide further assistance.
Please note that for security reasons, we cannot reset passwords or accept password-related requests on behalf of another user. Any password reset request or support enquiry must come from the same email address associated with the user account.
If you have questions, please contact [email protected] or reach out in our live chat for assistance.