To add a new user to your account, please follow the steps below. This ensures we create the correct access and maintain account security.
When requesting a new user, please provide the following details to [email protected] or in our live chat.
Required Information
Full Name
Email Address
Contact Number (if applicable)
Company Role — select one of the following:
Company Representative
Contact for Payouts
Contact for IT Enquiries
Contact for Chargebacks & Fraud
Contact for Signatory Requirements
Other (please specify)
Providing accurate information helps us set up the correct permissions for the new user.
Verified User Requirement
For security reasons, new user requests must come from an existing verified user such as an authorised signatory listed in your Merchant Processing Agreement (MPA).
To meet this requirement, you can:
Send the request directly from a verified user’s email.
CC a verified user in your email request. Requests coming from unverified users or new leads cannot be actioned.
What Happens Next
Once we receive the required information from a verified source:
Our team will create the new user account.
The new user will receive an email prompting them to:
Set up their password, and
Enable Two-Factor Authentication (2FA)
After completing these steps, the user will be able to log in and access the portal.
If you have questions, please contact [email protected] or reach out in our live chat for assistance.