Overview
Authorised signatories are individuals with legal authority to represent your business and approve account changes. For security and compliance reasons, all signatory changes must be formally verified.
Request Submission
All signatory change requests must be sent to [email protected] and must come from an existing authorised signatory’s email address, as listed in your Merchant Processing Agreement (MPA). Requests from unverified email addresses cannot be accepted.
Required Documentation
Depending on the request, we may require one or more of the following:
Director register or Power of Attorney (POA)
To confirm the individual has the legal right to represent the company.Valid identification document
A clear copy of a government-issued ID card or passport.Proof of residential address
Documentation confirming the individual’s current residence.
Approval and Implementation
Once all required documentation has been provided and verified, our team will issue a contract addendum.
The addendum must be signed before any changes can be applied.
After the signed addendum is received, we will confirm once the signatory changes have been implemented.
If you have questions, please contact [email protected] or reach out in our live chat for assistance.