A chargeback occurs when a cardholder disputes a transaction with their card issuer. Chargebacks are initiated by the issuing bank, not by us. When this happens, the transaction amount is reversed and a formal dispute process begins.

Fees related to managing chargebacks are billed in accordance with your agreement. Merchants operating in higher-risk industries may incur higher chargeback fees, as these cases often require additional review, documentation, and monitoring.

Depending on how the case progresses, fees may apply for stages such as:

Your applicable chargeback and processing fees are detailed in your Merchant Processing Agreement (MPA). For guidance on locating and understanding your pricing structure, please refer to our help center article on reviewing your fees.

In addition to processing fees, card networks may apply their own dispute fees. These are payable by the party that loses the case and can include pre-arbitration or arbitration charges.

Scheme Fee Examples

These fees are set by the card schemes and may change in line with their rules and dispute frameworks.
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If you have questions, please contact [email protected] or reach out in our live chat for assistance.