If you are experiencing printing issues with the terminal, you can try the following steps below in order to resolve the issue:
Have you checked if you have placed the paper roll correctly in the terminal?
Does the roller bar sits in to the pins correctly? Any physical damager to the roller bar or pins or the lid?
Check if the roller bar is not stuck inside the terminal (not in the lid)
Try with a new roll 🧾
Does the battery have charge in excess of 40%? If no, try charging the device and retrying. 🔋
Does the cover of the printer click back when the till roll is inserted?
❗If the terminal has any physical damage that could potentially affect the terminal, please contact us or your partner so that we can do the necessary to test it. Depending on the damage, we can either repair or replace the terminal.❗
To keep payments flowing even with a temporary printing issue or a shortage of receipt paper rolls, follow this quick and easy guide:
Log in to your Payments app
Tap the three horizontal lines in the upper right corner to access the menu
Select “App Settings” from the drop-down menu
Enable the “Print: To Screen*” toggle
*Please, keep in mind that all customer and merchant receipts will only be shown on the terminal screen and you will not be able to give a physical receipt to your customer. This is a temporary solution until you resolve any printing issue or receive new receipt paper rolls.
Once everything is back to normal, switch off the Print: To Screen* toggle to continue printing receipts.