How can I add a new user?
A new user can be added only by the main user. The main user is the user who received the email upon app download. To add a new user, the main user should log in to the Phos portal, go to the Users section, click Add User, and enter the required information (first name, last name, email, and password). The provided email and password will serve as the new user credentials for logging in to the app and the Phos Portal.
How can I remove a user?
A regular user can be removed only by the main user by visiting Phos Portal > Users > clicking on the three dots next to the respective user > pressing Delete. If the main user wants to close their account, they should contact our support team at [email protected].
How can users change their password?
The main user can change their password via the app > Settings > Change password, or via the Phos Portal: click the merchant’s name in the upper right corner > Settings > enter the current and new password.
Other users can also change their passwords via the app > Settings > Change password. They are unable to change it via the Phos portal; this privilege is available for the main user only through section Users > click on three dots next to the respective user > Edit > Set password.
How can I add a new device?
Simply have a new compatible NFC-enabled Android device (OS 9.0 or higher) and download the app from Google Play. Log in with your user credentials and start accepting payments!
Can I manage devices?
To see what devices are used for your merchant account, please visit Phos Portal section Devices - there you should see all active and inactive devices that were used by your users.
How many TIDs (terminal IDs) do I require?
You require only one TID which is assigned to you before your first app download. You do not need to take any action to set up a TID, we handle that in the background. You can use an unlimited number of devices with your Paynt Now app.