How can I make a refund?
A refund from the app can only be issued for successful, non-voided transactions. Visit Transactions > click on the specific transaction > click Refund. After that, you should enter the refund amount - you can choose to refund the cardholder fully or partially. For the refund to be confirmed, the cardholder should tap their card or device to the merchant’s device.
When will the cardholder receive the refund?
The refund usually arrives on the next business day. However, this time may be extended depending on the card issuer. If the refund has been successful in the app, it will appear in the Transactions section with a yellow fill.
Can I cancel the refund I just made?
Unfortunately, that is not possible from the app. If you need any further assistance with the given transaction, please contact Paynt Support.
What is the difference between a void and a refund?
Transactions can be voided only until midnight, whereas refunds can be issued before and after midnight.
The void will happen immediately, but it should be done on the same day. A refund will take at least 1 business day to process (or longer) and can be issued days/months after the transaction has taken place (depending on the card scheme).
Void and refund transactions have different pricing. Please refer to your Merchant Processing Agreement for details.