How can I send the receipt?
You can send the receipt to the cardholder after the transaction is complete. Transaction details can be accessed right after it has been completed, or later, by visiting Transactions > clicking on the specific transaction > Sending receipt to.
The receipt can be sent via the following means:
Email - receipt will be delivered to the email entered by the merchant;
Print - receipt will be sent to a nearby Bluetooth-enabled printer if connected (configure the printer beforehand in Dashboard > Settings).
SMS - receipt will be delivered to the phone number entered by the merchant.
QR - app will display a QR code that the cardholder can scan with their smartphone or tablet and open the receipt in a local web browser.
Can I adjust the receipt content?
The receipt will contain certain transaction details in English. If you require it to be localised in your own language or if you require additional transaction information on your receipt, please contact our support team at [email protected].
How should I enter the phone number for sending the receipt?
The phone number should be entered in the following format: +(country code)(phone number), for example: +442037691197 or +37167799089.
The receipt is not sent to the printer.
The printer should be configured in the app Settings. Please note that for configuration, the printer must be paired with your device. Read your printer’s manual to learn how to pair it with another device. In the app, you only need to press Pair when the printer is in pairing mode. Both devices (your phone and printer) should have Bluetooth enabled, including permission for nearby devices to access your phone.
The receipt content is incorrect.
If you find the receipt content incorrect (transaction amount, time, or other details), please contact our support team at [email protected].
How long after the transaction can I send the receipt?
You can send a receipt anytime by visiting Transactions > clicking a transaction > Details, then viewing the receipt sending options.