I logged in, but the app does not launch.
After logging in, the app performs security checks to ensure it can be used safely. If the app is not launching, it means the device does not meet the required criteria, which is important for your security. Some of the criteria are below:
Device must be connected to the internet;
Device cannot be connected to an internet network that intercepts the data (some wi-fi networks may do this – if that is the case, please contact your network administrator);
The device must be acquired from a certified distributor. It cannot be rooted or tampered with, or changed in any other way that differs from the manufacturer's guidelines;
Device cannot have developer options turned on (by default, these are off);
It is recommended that the device has the latest OS and security patches installed, as these prevent malicious activities that may be detected by the app and prevent the app from launching.
If you are sure that all of the above is true but the app still does not launch, you may try reinstalling the application. If reinstallation does not help, please contact our support team at [email protected] and be ready to provide as much information as possible (enabled/disabled functionality, device information).
Meanwhile, you can try installing and launching the app on another eligible Android device.
Why does the app require permission for location and phone calls?
We require your location data for security purposes. If your registered location differs from your actual location, it may indicate that the device has been stolen, and we will take the necessary actions to restrict app access. And we require phone calls to ensure that no other app interrupts payment processing by calling at an unsuitable time.
I logged in, but I do not recognise the merchant's name; it has a mistake.
On the app dashboard, you should see your legal name as you registered with us. If it is incorrect, please contact our support team at [email protected].
Where can I view my user credentials after I log in?
At the moment, it is not possible to view your user credentials after you have logged in. The only way to verify it is to log out and enter your credentials.