App Login

To log in, you require your registered email and the password that we sent you by email. We have sent you two emails in total. Please refer to the instructions as provided in these emails. Please note that the password is case-sensitive.

If you need to change your email, please submit a request to the Paynt Support team. Please note that the email change may take up to 1 week, and until you receive confirmation from us, you should continue to use your existing email to log in. Password change is available in the app or in the portal via Settings. For any additional users you may add, you can conveniently manage these user details by yourself via the Phos portal.

For security purposes, you should keep your login details to yourself. We recommend that every new user have their own login details. Main user (the one that received email on app download) can easily create a new user via the Phos portal.

Please check that the email address and password you use to log in are exactly the same as those sent to you by email. Alternatively, if only the password appears to be faulty, please try the Forgot Password functionality – enter your email address to receive further instructions on changing your password. If none of this helps, please contact our support team at [email protected].

Please open the app and use the Forgot Password functionality. You will need to provide your registered email address to receive further instructions.

Please make sure that you have entered your registered email address. If that is the case and you still haven't received the email, please check your SPAM folders. If you still haven't received the email, please contact our support team at [email protected].

Please contact our support team at [email protected].

Please use the same login details as for the app.

Please use the login details you created after receiving the email from Paynt Support. If you require any assistance with them, please contact our support team at [email protected].